Parts are warranted free of defects for a period of 6 months from receipt of the order. Rebuilt, takeoff, and OEM parts are warranted for only a 90-day period. In situations where Cart Works sells another manufacturer’s product and the manufacturer extends a longer warranty period, Cart Works will honor the longer of the two warranties. Cart Works is not responsible for service calls, alleged harm, or damaged material resulting from the installation of our products. Cart Works will repair, replace, or issue a full credit at our discretion on products that prove to be defective in workmanship or material. Freight on warranty items will be credited upon return unless a replacement part was sent at free freight. If the product is tested and deemed to not be defective, the product may be returned to the customer with no credit given. Damage caused by improper installation or abuse is not covered. All items being returned should be uninstalled, in original packaging, and complete with all kit components.

Please allow up to 30 days for electrical & electronic items to be credited or exchanged. If an electric or electronic product is tested and deemed to not be defective, the part may be returned to the customer with no credit given. All items must be returned complete, unused, & in original packaging

Special Order and Made to Order items may only be returned in the case of a manufacturer’s defect. For assistance and warranty information, please contact our Customer Service Team

Returned Goods

Customers are responsible for returning freight. If available, please include a copy of the invoice or packing list for the original shipment. Returns are subject to a restocking fee for non-warranty or Cart Works error returns that are returned over 90 days from the purchase date. Only items that are currently stocked are eligible for return. Freight Collect or COD returns will be refused. All items must be returned complete and unused.

Damaged Shipping Claims

Shortages and damaged products must be reported to Cart Works within 3 business days of receipt. Please inspect all merchandise upon arrival to ensure good condition. All merchandise damaged in transit must have a claim filed with Cart Works. For truck freight, either refuse shipments with obvious exterior damage or write damaged on the Bill of Lading and contact Cart Works within 3 business days. (Freight companies have strict rules regarding claims; all claims must be filed within the 3-day window to be eligible for credit.)